Dear Brien,

We received your email about our reptile habitats. Thank you for taking the time to write us and tell us about your concerns. It is obvious that you have a true passion for animals, and we share your passion as well.

PETCO is dedicated to ensuring that all animals receive more than just the basics to survive. We truly care about the quality of life animals have while in our care and their lives once they’ve joined their new families. Our standards of care ensure that all animals are checked-on every hour. During this check, we observe the health and behavior of the animals, refill food & water and tidy up as needed. This check is in addition to the regular full service feeding and cleaning that all animals receive daily.

We have notified the Store manager on your feedback of our reptile habitat. If you’re ever in one of our stores again and you see something that you believe would not meet our high standards for animal care, I urge you to contact the manager on duty immediately. We have every confidence our managers will respond with urgency to make sure an animal has everything it needs and is in good health. If you feel that the manager does not respond appropriately to a situation, please don’t hesitate to call us toll free at 888-824-PALS.

Thank you again for your contacting Petco Customer Relations. Please let us know if you have further questions or concerns.

Sincerely,

Heather A.
Customer Relations Coordinator

At PETCO, Animals Always Come First... Our People Make it Happen!

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Message:I am Brien Rocha and I own four reptiles right now, and am looking for three more.I own two Leopard Geckos, a Corn Snake, and a Crested Gecko.I am looking to get a Timor Monitor, and a pair of Amazon Tree Boas.
This store does not care for there Reptiles and Amphibians properly.I do not know about the rest of the animals, because I only own reptiles.
First, the bearded dragons were housed on sand (a huge issue with them, because it causes impaction) up until a short while ago.They are supposed to be housed on paper towels, carpet (Which is what is used now thankfully at my request).
The leopard geckos are housed without a humid hide, and are housed babies with adults, along with the sand issue again. A humid hide is basically what the name suggests, it is a hiding place where the geckos can retreat to that is humid.Leopard geckos cannot be housed on sand because they lick there surroundings to "taste" the air.It is there way of seeing there surroundings.If babies are housed with adults, early breeding can occur, along with cannibalism.
The ball pythons are housed with VERY low humidity, and little to no heat.They require 80-85F with a basking site of 90F.They require 60% humidity and 80% when shedding.
One more thing, whenever I go in there, I always point out one or more DEAD animals in the cages.
Feel free to contact me for any questions about the store.